| 1. What is the turnaround time for translations? |
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| The translation period depends on the following factors: |
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| - The length of the text |
| - The level of difficulty (whether technical or general, any research necessary, etc.) |
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| We will always meet your deadlines, however urgent. |
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| 2. What will a translation cost? Will I qualify for a volume discount? |
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| Translations are charged in euros. Our prices start at €1.20 (EUR) per line (one line consists of 55 keystrokes, incl. empty spaces DIN standard). Of course, translation of simple everyday texts costs less than more challenging technical texts. We are happy to negotiate bulk discounts, depending on the amount of work involved. For more details please refer to our prices section. |
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| 3. What is the billing method for your service? |
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| We provide our customers with e-mail, postal or fax invoicing, and accept payment using direct bank transfer or a banker’s cheque within 14 days of the invoice date. For ongoing orders, monthly accounts can be arranged. |
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| 4. Describe the technical fluency of your translators? Are they experienced in translating technical terminology? |
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| Yes. Each industry has its own vocabulary of technical terms. Industry insiders learn this vocabulary over several years as it becomes an integral part of their language use. This area poses the greatest challenge for translators. Words that at first sight seem familiar to the outsiders may in fact have a completely different meaning. Each of our translators has his/her own individual area of specialisation. |
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| 5. Where is the translation service performed? Are the translators onsite or external contractors? |
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| Both. Although the majority of our translations are rendered onsite, we also use a small circle of external freelancers to increase our expertise. |
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| 6. What are the qualifications of your translators? What is their educational background? |
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| We ensure all our translators are full-time qualified and experienced professionals translating into their native tongue. |
